Injury Helpline Florida
Effective September 15, 2023
At Injury Helpline Florida, our mission is, and always will be, “The Relentless Pursuit of Exceptional Care.” We understand, acknowledge and respect any individual’s right to privacy and the concerns one may have in regard to privacy and security. We recognize the importance of protecting the privacy of information provided by users of our website.
“Non-Personal Information” (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser. “Personally Identifiable Information” (PII) is non-public information that, individually or together with other information, can be used to trace the identity of a website user. PII may include information such as your name, address, phone number, credit card information, and other related information that you provide to us.
Who We Are?
In this Policy, we may sometimes reference “our franchisees” – this is because Injury Helpline Florida does not own or operate the individual chiropractic clinics that bear the Injury Helpline Florida name. We are a franchisor, which means that we authorize independent businesses to operate under the Injury Helpline Florida names and systems, but we do not control any clinical, employment or disclosure practices of our franchisees. We also do not provide any medical or chiropractic services, only our franchisees will do that. So when reading this Policy, please keep this in mind.
Links to Other Websites
Information We Collect
A visitor can access and browse our entire site at any time without providing any PII. We do not collect information that would personally identify you unless you choose to provide it. In addition, Injury Helpline Florida does not share any PII of any individual with any third party unrelated to Injury Helpline Florida, except in the situations described below, or if so directed by a franchisee’s patient through a proper authorization.
Our website contains forms through which users may request information or supply feedback to us.
In some cases, telephone numbers, email addresses or return addresses are required so that we can supply requested information to you, and in other cases, correct names and addresses are required to process credit card payments. After you fill out a form, we may contact you with follow-up information (unless you have checked an “opt-out” box on the form). We do not provide any information supplied on our web forms to any outside organization for any reason (other than where we may be required to by law, or as necessary to process credit card information). That said, if you make an inquiry about purchasing a franchise, we may forward your contact information to one of our “regional developers,” who are independent businesses that assist us in selling and supporting our franchises. Also, if you make an inquiry about one of our specific franchisee clinics or its employees, we may forward that inquiry to the appropriate franchisee. [See “How Information is Used” below]. We do not save this PII for any other reason.
Please note that our forms are encrypted to protect your privacy. Once the information is sent to our site, it is kept in secure databases where it is not available to users on the Internet. While we or our franchisees will sometimes ask for credit card numbers or certain service transactions, and either pass them on to a credit card processing service or process them manually, we do not store credit card numbers online.
If you receive an email that looks like it is from Injury Helpline Florida asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
Computer Information Collected
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered NPI. We may also collect any of the following:
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. https://tools.google.com/dlpage/gaoptout
How Information is Used
We use the information we receive from you as follows:
Providing and Improving Our Website
We may use the PII you provide to us along with any computer information we receive to provide our Website to you as well as to make improvements to it.
Disclosures to Business Affiliates
If you make an inquiry about purchasing a franchise, we may forward your contact information to one of our “regional developers,” who are independent businesses that assist us in selling and supporting our franchises. Also, if you make an inquiry about one of our specific franchisee clinics or its employees, we may forward that inquiry to the appropriate franchisee.
Communications and Email Alerts
When we communicate with you about our Website, we will use the email address you provided when registering. We may also send you Website alerts regarding your use of our Website. Finally, we may also send you emails with promotional information about our franchise system or offers from us or our affiliates and franchisees, unless you have opted out of receiving such information. You can change contact preferences at any time through your account. While you can opt-out of promotional messages, you cannot opt-out of receiving Website alerts.
Legally Required Releases of Information
We may be legally required to disclose your PII, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, our franchisees, employees, and affiliates.
Disclosures to Successors
Changing Your Information
You may change your PII at any time using facilities found on our Website. If you need assistance with updating your PII or removing yourself from our mailing lists, just send us an email with your request or contact us using the Contact us information found on our Website.
Opting Out of Sharing Information
You can always opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.
“Do Not Track” Settings
Change and turn off tracking features in your browser. You can turn off tracking features and other security settings in your browser by visiting the following links:
For Internet Explorer visit: http://goo.gl/0taI7I
For Mozilla Firefox visit: http://goo.gl/IKxt9l
For Google Chrome visit: http://goo.gl/NQIkqE
For Safari visit: http://goo.gl/7XCOzL
Google Analytics Opt-out Browser Add-on. Google provides a free add-on to most major browsers that you can install to prevent your data from being collected and used by Google Analytics. Visit the following link to download the free Google Opt-out Add-on Tool: http://goo.gl/Ls82zv
Protecting Your Child’s Privacy
We follow the Children’s Online Privacy Protection Act (COPPA). Even though our Website is not designed for use by anyone under the age of 18 (child), we realize that a child may attempt to access our Website. We do not knowingly collect PII from a child. If you are a parent or guardian and believe your child is using our Website, please contact us. We may ask for proof of identification before we remove any information to prevent malicious removal of account information. If we discover on our own that a child is accessing our Website, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. If you are a child, please seek the permission of a parent or guardian before accessing our Website.
Our Email Policy
We comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission except in the sale or transfer of our business.
Our Security Policy
We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your PII is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.
Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.
Limitation of Liability
You assume the sole risk of transmitting your information as it relates to the use of this Website, and for any data corruptions, intentional interceptions, intrusions or unauthorized access to information, or of any delays, interruptions to or failures preventing the use this website.
In no event shall Injury Helpline Florida be liable for any direct, indirect, special, consequential or monetary damages, including fees, and penalties in connection with your use of materials posted on this site or connectivity to or from this site to any other site.
Use of Credit Cards
You may have to provide a credit card to buy products and services from our Website. We use third-party billing services and HAVE NO CONTROL over these services. We use our commercially reasonable efforts to make sure that your credit card number is kept STRICTLY CONFIDENTIAL by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
International Data Transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. Personal information that you publish on our website or submit for publication on our website may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others. You hereby agree to the transfers of personal information described within this section.